Shipping Options & Policies

Shipping Policy 

Effective Date: 9/25/26

Order Processing Time

Orders are processed within 1–3 business days. During peak seasons, restocks, or promotional events, processing may extend to 3–5 business days. Custom or made‑to‑order home décor items may require additional production time; any extended timelines will be noted on the product page.

Domestic Shipping (U.S.)

We offer the following shipping options:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days

Shipping rates are calculated at checkout based on weight, size, and destination. 

Oversized & Fragile Home Décor Items | Pickup 

Some home décor pieces—such as mirrors, artwork, ceramics, and large wall décor—may require special packaging or carrier services. 

  • Available for pickup only at our location

  • Special shipping arrangements can be made by request to include large items

  • If an item requires freight delivery, you will be contacted with scheduling details.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. If you do not receive tracking within 48 hours of shipment notification, please contact us.


Lost, Stolen, or Damaged Packages

If your order arrives damaged, please email [Insert Email] within 48 hours with photos of the item and packaging. For lost or stolen packages:

  • We recommend filing a claim directly with the carrier.

  • We will assist where possible, but we are not responsible for packages marked as delivered.


Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If you need to update your address, contact us immediately. Once an order has shipped, we cannot make changes.


Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempt:

  • We can reship the order (additional shipping fees apply), or

  • Issue a refund for the items (shipping fees are non‑refundable).


Holiday Shipping

During November–December, carriers experience high volume. We recommend ordering early to ensure timely delivery.


Shipping Restrictions

We cannot ship to P.O. boxes for oversized home décor items. Certain fragile or oversized products may be unavailable for international shipping.


Contact Us

For shipping questions or assistance, reach us at:

Email: debbie@AmethystSkies.net

Phone: 704-989-4128

Hours: 10:00am - 6:00pm | Monday - Saturday